Report abuse. Details required :. Cancel Submit. Hi, Thank you for writing to Microsoft Community Forums. However, please let us know: What happens when you try to download a PDF file? To do this, Close all Edge Browser windows. Once logged in check if the same issue persists. By default, Google Chrome opens a PDF file in the browser window instead of saving it to the downloads folder.
To have PDF files open in the browser again, repeat these steps and select the Preview in Firefox option or Use other option to choose another program. By default, Opera opens a PDF file in the browser window instead of saving it to the downloads folder. Adobe doesn't provide support for problems that can arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For more information about the registry, see the Windows documentation or contact Microsoft.
Note: If Acrobat or Reader isn't installed in the default path, make sure that the key's Default value points to the actual location. For a video demonstration of the procedure, see Check the correct registry path. Type the default path listed above in the "Value data" for your product. It is possible that this key is damaged, is pointing to an obsolete version of Acrobat or Reader, or is pointing to a third-party PDF viewer.
Right-click AcroExch. Document and choose Delete ; make sure that you have the correct key, and click Yes on any prompts. For instructions, see the documentation that came with the web server, or see this Microsoft support article. Legal Notices Online Privacy Policy. Troubleshoot viewing PDF files on the web Search.
Adobe Acrobat User Guide. Select an article: Select an article:. Common symptoms when you can't view a PDF on the web:. Please exit and try again. Update Reader or Acrobat. Open Reader or Acrobat.
Acrobat 9 and earlier : If a new update is available it installs automatically. Acrobat DC: Continue to the next step. When the Updater dialog box appears, click Download. PDF solutions. Refresh or reload the page. Often, just refreshing the page in your browser allows the PDF to load fully. Hold down the Shift key and press the Refresh or Reload button in the browser.
Try to view a different PDF. Try to view a PDF on your hard drive. Click Browse. Locate a PDF on your computer, select it, and then click Open. Browser and browser-settings solutions. Use a different web browser. Switch to Compatibility View Internet Explorer. Download the latest free update. After download is complete, click the Acrobat install icon. In the Acrobat Updater window, click Install. After installation is complete, restart your computer and test the PDF again to see if you can view it.
Try viewing a different PDF. For example, see if this sample form displays in your browser. If Acrobat or Reader can open the sample form, then the other PDF could be damaged or the web server could be having problems. If possible, contact the individual or company who manages the website. Determine if your web browser can open a PDF from your local hard drive rather than from the web. For this test, you need a PDF saved on your computer.
If the PDF opens, the website you were viewing could have a problem. Contact the individual or company who manages the website. Certain conditions on your computer, such as security settings or browser cookies, can prevent you from viewing a PDF.
Often, the fastest solution is to try to open the page using a different browser. Try any of the following browsers that you have not already tried:. For a list of compatible browsers for Reader and Acrobat, see Compatible web browsers. Some websites display better in the Compatibility View of Internet Explorer. The Compatibility View displays a page as if it were in an earlier version of the browser. For instructions on how to switch to this view, see Fix site display problems with Compatibility View.
Restart your computer, then open the web page again. Restarting clears the computer memory and memory cache. Simply restarting your computer frequently resolves display issues. Clear the browser cache sometimes called temporary Internet files to ensure that you're viewing a fresh version of the page.
Be careful when selecting the options. Clear only the browser cache. If you clear all temporary Internet files, you could delete the cookies that contain login information and preferences.
Most browsers let you choose the type of content you want to delete. Firefox: Delete browsing, search, and download history. Chrome: Delete your cache, history, and other browser data. Internet Explorer 8 through 11 : Viewing and deleting your browser history. Internet Explorer 7 : Delete webpage history. Acrobat and Reader are bit applications on Windows.
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